The 7 Levers of LAER Transformation: Customer Engagement Framework

Discover practical strategies to implement the LAER framework, maximize recurring revenue, and drive sustainable success.

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The 7 Levers of LAER Transformation: Customer Engagement Framework

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Download for expert insights to maximize your organization's value

This ebook is not just a theoretical guide, but a practical roadmap to help you understand and apply:

Team Alignment:

How businesses must agree on key strategic goals before starting to change their engagement model.

KPIs:

One of the most crucial steps in any company’s transformation is setting precise measurements for success.

Best Practices:

Understand the key framework of LAER implementation throughout your organization.The sooner you start, the quicker you’ll begin to see positive results.

Optimization:

Your customer engagement model for the XaaS landscape. Learn valuable and essential practices for optimizing revenue across the customer lifecycle.

Skills and Compensation:

Once you’ve established what to measure, the tasks to be done, and who’s responsible—you can properly train your team in the right skills at the right rate.

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Kurt Kuelz, SVP Global Customer Outcomes, Siemens Digital Industries Software

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