The State of Customer Success 2025

Explore three transformative trends shaping Customer Success, along with opportunities, challenges, and data-driven insights to stay ahead.

Thank you for downloading the ebook: The State of Customer Success 2025

Go back
Oops! Something went wrong while submitting the form.

What you’ll gain

Discover how AI, evolving metrics, and organizational strategies can redefine customer success.

The impact of AI in CS

Explore how artificial intelligence will unlock its full potential for personalized and proactive support.

Changes driven by trends

Learn how organizational changes driven by trends over data-backed research can hinder efficiency and profitability.

Transitioning metrics

See why the KORE Score is a more holistic measure, and a better alternative to NPS.

Trusted by industry leaders worldwide

The information TSIA provides is well organized and full of relevant data that could be used to make better strategic decisions.

Tim Maguire, Emerson Automation Solutions

Explore the TSIA Portal

Your free TSIA Portal account gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.