The State of Technology Services 2025

Key insights
Getting your offer right
Learn the 10-step process for engineering offers based on value realization, as opposed to delivery capabilities or service functionality.
Selling value-based services
Sell services successfully by pivoting to a value-based customer engagement model, ensuring the right solution is delivered.
Scaling digital delivery operations
See why AI integration is critical in adapting to demand fluctuations, optimizing resource allocation, and maintaining service quality.
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Eva Hamburger, Cisco Systems
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