The State of Customer Growth and Renewal 2025
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Discover how your organization can optimize its renewal capabilities to drive growth and renewals in 2025.
Key insights

Determining business health
Learn why top-line renewal rates are no longer effective in measuring financial health.

Factors to consider
Mature your capabilities to manage long-term renewal opportunities effectively.

Optimizing growth
Explore a better approach to understanding your renewal rate performance.
Meet your speakers

Jack Johnson
Former VP, Customer Growth and Renewal Research, TSIA.



Trusted by Customer Success leaders worldwide





























































TSIA has been our go-to for industry best practices and guidance on our how to mature our own renewal practices.
Anna Thorsdottir, Ciena