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Intro
0/9
Find the research you need—in seconds
The TSIA Research Navigator is a free, self-guided tool designed to connect you with the data you want, fast.
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Name
1/9
Let’s get started. What’s your name?
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Industry
2/9
Hi,
[name]
—It’s nice to meet you. What industry do you work in?
Select one.
IT Infrastructure and Services
IT Infrastructure and Services
SaaS and Software
SaaS and Software
Industrial Equipment
Industrial Equipment
Healthcare Technology
Healthcare Technology
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Department
3/9
Which areas are most important to your role?
Select all that apply.
Offering Management
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Customer Success
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Professional Services
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Support Services
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Sales
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Renewals
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Additional Question
4/9
Select any of the technology services related to your role.
Select all that apply.
Education Services
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Managed Services
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Field Services
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None
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Business Challenges
5/9
Select the challenges you'd like help with in each of the areas below.
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Offering Management
Connecting offerings to business value
Offering lifecycle management
Market discovery for offering success
Offering management organizational design
Measuring offering performance
Organizing for compelling XaaS offering design
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Education Services
Content development strategy
New technologies in education services
Driving product adoption
Routes to market
Education services metrics
Subscription model definition
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Managed Services
Automating delivery operations
Growing managed services
Creating standard and repeatable offers for managed services
Managed services KPIs
Defining a managed services organization
Managed services pricing methodologies
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Field Services
Aligning service strategy
Industry trends
Field service utilization
Latest field service KPIs and metrics
Improve services with AI
Reducing on-site incident labor costs
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Customer Success
Best practices for establishing a customer success organization
KPIs and metrics: Customer success
Charters for customer success
Monetizing customer success offerings
Customer health score
Using Al to improve customer experience
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Professional Services
Develop new professional services offerings
Manage and optimize utilization
Effective services engineering
Optimize and align professional services financial model
Improve services with AI
Optimize the professional services financial model
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Renewals
Best practices for customer growth and renewal
Optimize renewal and recurring revenue
KPI and metric results for growing customer revenue
Optimizing renewal rates for service subscription models
Customer engagement models for renewals
Renewal workflow automation
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Sales
Cross-functional revenue orchestration
KPIs: Customer lifecycle revenue growth
Customer lifecycle revenue optimization
Land, adopt, expand, and renew (LAER) capabilities and framework
Defining the relationship between sales and customer success
Using AI for data-driven decision making
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Support Services
Best of breed technology for support operations
KPIs: Support services
Defining a compelling AI strategy for our company
Predictive and prescriptive analytics
Knowledge management best practices
Top trends for self-service
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Company
6/9
Tell us a little more about yourself: What company do you work for?
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Title
7/9
Thank you,
[Name]
. What’s your title at
[company]?
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Email
8/9
Looks like we have everything we need to provide you with personalized recommendations.
What’s a good work email for us to send them to?
Please enter valid work email
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Complete
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