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The State of Services for Industrial Equipment Manufacturers 2024
Are you navigating the complexity of industrial equipment (IE) services? Whether you're a seasoned service executive at an industrial equipment company or an innovative leader within an original equipment manufacturer (OEM), the “The State of Services for Industrial Equipment Manufacturers 2024” report is your guide to mastering the current landscape.
Cross-Functional
For executives
What is Professional Services: A Quick Guide
As professional services are a central part of successful customer journey outcomes, it’s important to discuss some key questions about how to define them, especially as services convergence and the blurring of previously clear lines continue apace. So, what are professional services?
Professional Services
For executives
The State of the Chief Revenue Officer 2024
Are you ready to unlock the future of sales in the AI-driven era? “The State of the Chief Revenue Officer 2024” is your essential guide to navigating this landscape. As a chief revenue officer (CRO) or top executive, you know the dawn of AI brings both challenges and unprecedented opportunities. This report is tailor-made for you, offering groundbreaking insights into more innovative sales strategies that will revolutionize your approach.
CRO Council
For executives
The Rise of AI in Technology and Service Operations: Your Gateway to the Future at TSIA World Interact 2024
As the digital horizon expands, the buzz around artificial intelligence (AI) has transcended mere conversation and evolved into the backbone of technological innovation and service excellence. The upcoming TSIA World INTERACT 2024 is just the place for industry professionals to explore this insight and inspiration at the Orlando World Center Marriott from May 6th to 8th, 2024.
All Research Areas
For managers
TECHtonic Podcast: Customer Success and the Fight for Survival
Check out the latest episode of TECHtonic, the TSIA podcast. In this episode, you’ll learn all about recent trends in Customer Success from experts Thomas Lah and Stephen Fulkerson, TSIA’s VPs of Customer Success Research.
Customer Success
For department leaders
The State of Customer Growth and Renewal 2024
As 2024 unfolds, businesses like yours are navigating challenges, from the foggy forecasts of market conditions to the unpredictable waves of global geopolitical unrest. This year marks a critical juncture where the pursuit of profit collides with the imperative of revenue growth, pushing companies to the brink as they strive for profitable expansion amid tightening economic belts.
Customer Growth and Renewal
For executives
Transforming Support Services Career Planning for the Hybrid Work Era
During the pandemic, businesses worldwide seamlessly transitioned to remote work, showing remarkable resilience. According to a TSIA quick poll conducted in May 2020, a staggering 95% of organizations experienced minimal disruption to their operations. The future of work had arrived, and it was digital.
Support Services
For managers
The State of Field Services 2024
Staying ahead of the curve is essential for business success in 2024. “The State of Field Services 2024” report delves into the crucial trends shaping the field services industry this year so that you have the insights you need to succeed.
Field Services
For department leaders
The State of Education Services 2024
Are you ready to dive into the latest insights shaping the education services sector? Look no further than the “State of Education Services 2024” report, which delves into the most relevant trends impacting education organizations today.
Education Services
For executives