For managers
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
Navigating AI Industry Trends: A Manager’s Guide to Real-World Performance and Capability Development
This guide will help you understand key AI industry trends, address the challenges of AI implementation, and build the right AI capabilities to enhance your organization’s performance and efficiency.
Cross-Functional
For managers
Product Manager vs. Offering Manager: What’s the Difference?
So what is product management, and how does it differ from offering management?
Offering Management
For managers
The Art of Using AI to Build a Seamless Customer Experience with Dell
Are you ready to unlock the secrets behind the AI-driven strategies transforming businesses today? As part of the TSIA INTERACT conference in Orlando, attendees had the unique opportunity to hear from Doug Schmitt, President of Dell Technologies Services, in an exclusive closing keynote.
Cross-Functional
For managers
Transforming Support Services Career Planning for the Hybrid Work Era
During the pandemic, businesses worldwide seamlessly transitioned to remote work, showing remarkable resilience. According to a TSIA quick poll conducted in May 2020, a staggering 95% of organizations experienced minimal disruption to their operations. The future of work had arrived, and it was digital.
Support Services
For managers
Navigating Hybrid Work Training
Many organizations in today’s hybrid work settings also grapple with problems like keeping employees engaged, boosting productivity, and retaining talent. We believe that reimagining how and when team members receive training can effectively address these issues. In this article, we’ll share strategies that successful organizations employ to enhance training in a hybrid environment and support the transition back to the office for support services teams.
Support Services
For managers
Revolutionizing Onboarding in Hybrid Work Environments
It should come as no surprise that traditional onboarding methods are facing unprecedented challenges in the modern hybrid work world, as they rely on face-to-face interactions.
Support Services
For managers
AI in Data and Analytics
To harness the transformative potential of AI, organizations must adopt a strategic and sustainable approach that seamlessly blends technology and human expertise to boost productivity.
Cross-Functional
For managers
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