This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

technology-research-icon

Technology Research


Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

Webinar
May 25

Yes Unlocking Customer Insights Can Deliver Real ROI

Does your company have the data and visibility it needs to thrive? Join TSIA to see how digital technologies can give you a 360-business view.

Webinar
May 20

Instant Resolutions to Customer Issues: No More Hours of Document Search

Join us to learn about superior self-service, reduced support costs, increased CSAT and ESAT using deep learning, NLP, and computer vision.

Webinar
May 13

Customers for Life: Drive Recurring Revenue for Your Customers and Your Company

TeamSupport joins TSIA in introducing a new customer success solution that enables B2B organizations to increase the lifetime value of a customer.

video-icon

Investing in Product Adoption: Best Practices for Acting on Product Data

Learn how to leverage product adoption and consumption analytics across Product, Customer Success, and Post-Sales teams.

video-icon

STAR Awards 2021

The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence. . . .

video-icon

Building the Ultimate Agent Desktop

Learn how a unified cognitive platform forms the core for an ultimate agent desktop to transform end-to-end employee and customer support experience.

documents-icon
Research Report

TSIA Enterprise Community Progression Model

A look at TSIA’s Enterprise Community Progression Model, which shows the progression across four phases to become an industry thought leader hub.

video-icon

The Simple Idea of Self Service as a Corporate Strategy

Many companies still view self-service as a channel. Join us as we evaluate it as a corporate strategy for your customers and agents.

video-icon

Real World Case Study Unifying Support Service Experience with Customer Data

A hyper-growth story: How Fivetran uses AI to extract, analyze, and act on customer signals to improve the service experience delivery.

video-icon

Quote More Sell More with Services CPQ

Discover how Services CPQ transforms quoting anything “as a service,” reducing proposals from days to hours or minutes.

video-icon

How to Deliver the Most Relevant Self Service Experience Every Time

Learn the key elements for a relevant and successful self-service experience in 2021. We’ll share steps to get ready for your transformation.

video-icon

How to Monetize Your IoT SaaS Service Offerings in 2021

Monetize consumption and content, establish a competitive advantage, and drive revenue growth.

 
 
 
 

Attend a TSIA Conference

TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:

  • Self-service chat bots: Implementation, maintenance,
    and ROI to expect
  • Best practices for interacting with customers via digital channels
  • How virtual, augmented, and merged reality can
    streamline service delivery
  • Proactive knowledge management: identifying content gaps and automating knowledge maintenance
John Ragsdale speaking at TSW
 
 

Meet the Research Expert

John Ragsdale, Distinguished VP, Technology Research

John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.

Learn more about John.

 

TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project