2009 Press Releases

TSIA Community Grows with New Members IMImobile, Hyland Software, Polycom, ReadSoft AB, and Red Hat

SAN DIEGO, Calif., December 8, 2009 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced five new members and ten companies who have renewed their memberships in the growing TSIA community. New members include industry leaders IMImobile, Hyland Software, Polycom, ReadSoft AB, and Red Hat. Agilent Technologies, A&O, Aspect, Cisco, Juniper Networks, Microsoft, SITA, Sutherland, Toshiba, and Xilinx are among the top organizations who have renewed their memberships.

 


 

Technology Services Industry Association (TSIA) Announces 19 New and Renewing Members
SAN DIEGO, Calif., November 24, 2009 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced nine new members and ten companies who have renewed their memberships in the continuously growing TSIA community. New members include industry leaders CygNet Software, Exigen Elite, IMImobile, Kaspersky Lab, MAKO Surgical, Meru Networks, TMA Resources, ViON Corporation, and Vocera Communications. Adobe Systems, Brightcove, CA, CheckFree (Fiserv), Fair Isaac, iAnywhere Solutions, NCR Corporation, Panasonic, rL Solutions, and Sybase are among the top organizations who have renewed their memberships.

 


 

TSIA Research Report Reveals Role of Technology in Driving a New Services Economy
SAN DIEGO, Calif., November 25, 2009 – The Technology Services Industry Association (TSIA), the services industry’s largest and most vibrant association, has published a new report titled “Creating a Converged Services Infrastructure: Enabling the Next Generation of Services Offerings.” A key message of the report is based on TSIA president and CEO J.B. Wood’s new book Complexity Avalanche, a broad exposé of the key business and technology trends driving the technology industry and its related service disciplines today.

 


 

Technology Services World (TSW) Introduces Major New Announcements; Most Powerful and Vibrant TSW Event to Date
SAN DIEGO, Calif., October 22, 2009 – Technology Services World, held October 19-21 in Las Vegas, brought with it major announcements for the services and support industry, proving to be the most powerful and vibrant TSW event to date. The most significant announcement was the merger of AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—to form a single, global association: TSIA, the Technology Services Industry Association. Also unveiled was a new book authored by TSIA president and CEO J.B. Wood, titled Complexity Avalanche—a broad exposé of the key trends driving the technology industry and the role services must play. The announcements were made by Wood during his keynote presentations on day one of TSW.

 


 

Innovation Expert and Author Tom Kelley Closes Technology Services World 2009 Las Vegas
SAN DIEGO, CA, October 21, 2009 – Tom Kelley, general manager, IDEO, delivered the closing keynote at Technology Services World (TSW) 2009 in Las Vegas, the industry's preeminent source of thought-provoking industry trends, learning, and peer networking in the services industry. TSW was hosted by newly announced Technology Services Industry Association (TSIA), formed from the merger of AFSMI, SSPA, and TPSA, the three leading professional associations of the services and support industry. The merger was announced two days ago, on the opening day of TSW.

 


 

TSIA and Impact Learning Systems Extend Recognition to Motorola and CORPTAX for Achieving Support Staff Excellence Certification
SAN DIEGO, CA, October 21, 2009 – TSIA and Impact Learning Systems (ILS) have collaborated to offer a formal new recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. Support Staff Excellence, offered by TSIA and carried out by ILS, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people.

 


 

Fall 2009 STAR Awards for Service Excellence Honor Leaders in Technology Service and Support
SAN DIEGO, CA, October 21, 2009 – The Technology Services Industry Association (TSIA) today announced that Aruba Networks, EMC, Hewlett-Packard, Invensys-Wonderware, Juniper Networks, McAfee, Netezza, Oracle, SAP AG, Schlumberger Information Solutions, Symantec, and Taleo have been named winners of the 2009 STAR Awards for Service Excellence.

 


 

Women in Services Identify Strategies for Industry Leadership and Advancement at Technology Services World 2009 Las Vegas
San Diego, CA, October 20, 2009 – Women in Services, a community of interest developed by the Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, gathered for a networking dinner at the Technology Services World (TSW) conference in Las Vegas. The dinner session provided an opportunity for the group to discuss their role in driving the technology services and support industry forward in today’s challenging economic climate.

 


 

Leading Services Industry Association Announces New Executive Board
SAN DIEGO, Calif., October 20, 2009 – The three leading professional associations for the services and support industry—AFSMI, SSPA, and TPSA—announced yesterday that they have merged to form a single, global association: TSIA, the Technology Services Industry Association. The announcement was made by TSIA president and CEO J.B. Wood during his keynote presentation at Technology Services World (TSW) Las Vegas (www.technologyservicesworld.com), the association’s annual fall conference.

 


 

Industry Leaders Address Future of Technology Services
SAN DIEGO, CA – October 19, 2009 – J.B. Wood, president and CEO of the Technology Services Industry Association, the leading professional association for the service and support industry, moderated a keynote panel discussion with senior executives from prominent technology companies today at Technology Services World 2009 Las Vegas, the association’s annual fall conference.

 


 

New Book Charts Future Role for Technology Services
SAN DIEGO, CA – October 19, 2009 – J.B. Wood, president and CEO of TSIA, the leading professional association of the services and support industry, has authored a broad exposé of the key trends driving the technology industry and the role services must play. Wood introduced the book and the concepts behind it today in his keynote presentation at Technology Services World 2009 Las Vegas, the association’s annual fall conference.

 


 

Leading Service Industry Associations Announce Merger
SAN DIEGO, Calif., October 19, 2009 – The three leading professional associations for the services and support industry—AFSMI, SSPA, and TPSA—today announced that they have merged to form a single, global association: TSIA, the Technology Services Industry Association. The announcement was made by TSIA president and CEO J.B. Wood during his keynote presentation at Technology Services World (TSW) Las Vegas, the association’s annual fall conference.

 

 



 

* In October 2009, The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) merged to form the Technology Services Industry Association (TSIA). Legacy press releases refer to the former associations' names.

 


 

Compuware, Convergys Corporation, KANA Software, Language Weaver, LogMeIn, and TouchStar Honored for Innovative Industry Leadership
SAN DIEGO, CA, October 19, 2009 – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) today announced the winners and finalists of the Fall 2009 Technology Services Recognized Innovator program at the Technology Services World (TSW) conference in Las Vegas.

 


 

Technology Services World 2009 Las Vegas Conference Features Top Solutions Providers in Collaborative Speaking Sessions
SAN DIEGO, CA, October 12, 2009 – Technology Services World (TSW) 2009 Las Vegas, presented by AFSMI, SSPA, and TPSA, will bring the world’s top services industry experts together October 19-21 in Las Vegas. Recognized as one of the premier technology services events of the year, the conference features a dedicated Technology Services Expo and Innovative Service Technologies track, where attendees will learn about the solutions that can truly empower their organizations in today’s economy. TSW is offering three unique session formats for solutions providers to take the stage and share their insights with the AFSMI, SSPA, and TPSA membership communities.

 


 

AmerisourceBergen, Archer Technologies, EnerNOC, Fujitsu, Samsung, and Sparta Systems Join the SSPA
SAN DIEGO, CA, October 12, 2009 – The Service & Support Professionals Association (SSPA) today announced that 20 of the world's most prestigious technology service and support organizations have joined or renewed their corporate memberships in the SSPA, the largest and most influential association in technology services and support.

 


 

Allegro Associates, Entelligence, Pretium Partners, Stone Cobra, Support Center University, and The Verghis Group Renew Support of Elite Expert Alliance Partner Program
SAN DIEGO, October 9, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—today announced that Allegro Associates, Entelligence, Pretium Partners, Stone Cobra, Support Center University, and The Verghis Group have each renewed their membership in the prestigious Expert Alliance Partner (EAP) program.  

 


 

Xerox, Sun, Intergraph, Informatica, HP, EMC, Digital Hands, and Approva Named for “Women in Services: Profiles of Success” Panel
SAN DIEGO, CA – October 9, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced the “Women in Services: Profiles of Success” panel for the upcoming Technology Services World conference being held in Las Vegas, October 19-21, 2009.

 


 

3Com, Open Text, and Elite Join the SSPA
SAN DIEGO, CA, September 21, 2009 – The Service & Support Professionals Association (SSPA), the largest and most influential association in technology services and support, announced new members 3Com, Open Text, and Elite, along with renewing corporate members Avid Technology, Daptiv, Dassault Systemes, Perforce Software, Schlumberger, Spectra Logic, Vital Images, and Vocollect.

 


 

Industry’s Top Solutions Providers to Participate at Premier Technology Services Event of 2009—Technology Services World Las Vegas
SAN DIEGO, CA – September 15, 2009 – The three leading professional associations of the technology services industry—AFSMI, SSPA, and TPSA—have collaborated to bring the world’s top services industry experts together under one roof. Technology Services World (TSW) 2009 Las Vegas, being held October 19-21, is anticipated to be the premier technology services conference of the year, with the theme of “Driving Customer Adoption: The Next Generation of Services.”

 


 

Informatica’s Roslyn Jones to Speak on Women’s Professional Development at Technology Services World 2009 Las Vegas
SAN DIEGO, Calif., September 14, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced Roslyn Jones, vice president of education services for Informatica, as a featured speaker at the Technology Services World 2009 Las Vegas being held October 19 - 21, with the conference theme of “Driving Customer Adoption: The Next Generation of Services.”

 


 

Noted Technology Business Legal Expert Helen Leah Conroy to Keynote “Women in Services” Event at Technology Services World 2009 Las Vegas
SAN DIEGO, Calif., August 28, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced that Helen Leah Conroy, J.D., will headline the Women in Services networking dinner to be held at Technology Services World 2009 (TSW09) Las Vegas on Tuesday, October 20. The TSW09 conference, co-hosted by AFSMI, SSPA, and TPSA, will take place October 19-21, with the theme of “Driving Customer Adoption: The Next Generation in Services.”

 


 

New SSPA Members Pattern Insight and Stratus Technologies Join 12 Renewing Members
SAN DIEGO, CA, August 12, 2009 – The Service & Support Professionals Association (SSPA), the largest and most influential association in technology services and support, announced that Pattern Insight and Stratus Technologies have become the newest companies to join the SSPA membership community.

 


 

World-Class Keynote Lineup for Technology Services World 2009 Las Vegas Announced—CA, Ericsson, HP, Microsoft, Neochange, Oracle, saleforsce.com, and Symantec to Present
SAN DIEGO, Calif., August 12, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced the keynote lineup for the upcoming Technology Services World 2009 (TSW09) Las Vegas conference being held October 19 - 21. The conference, themed “Driving Customer Adoption: The Next Generation of Services,” will feature thought leaders from CA, Ericsson, HP, Microsoft, Oracle, salesforce.com, and Symantec, as well as AFSMI, SSPA, and TPSA.

 


 

New "Women in Services" Group Formed by Leading Technology Services Associations AFSMI, SSPA, and TPSA
SAN DIEGO, CA, August 10, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—today announced the formation of the Women in Services: Advancing Women in Services Leadership community of interest.

 


 

AFSMI, SSPA, and TPSA Issue Limited-Time Discounts for Technology Services World 2009 Las Vegas: Two-for-One Registrations plus Hotel Savings
SAN DIEGO, July 14, 2009 – The three leading professional associations of the services and support industry—AFSMI, SSPA, and TPSA—have collaborated to bring a first-of-its kind conference discount offer to attendees of Technology Services World 2009 Las Vegas, co-hosted by the associations October 19-21 in Las Vegas, Nevada.

 


 

AFSMI and SSPA Welcome Impact Learning Systems to Elite Services Excellence Alliance Partner Program
SAN DIEGO, CA, July 7, 2009 – AFSMI and SSPA—the leading professional associations of the services and support industry—have welcomed Impact Learning Systems (ILS)—a provider of industry-accredited customer communications training for front-line service, sales, and support professionals—to the prestigious Services Excellence Alliance (SEA) partner program. The SEA partner program is an elite group of consulting organizations that work closely with AFSMI and SSPA on a number of initiatives designed to aggressively accelerate services success.

 


 

SSPA Welcomes Seven New Members (Yahoo!, SeaChange International, Perceptive Software, Lynda.com, Openwave Systems, Sophos PLC, Tellabs) and 18 Renewing Members (SecureWorks, Vovici, Logitech, Spirent, Blue Coat Systems, Netezza, Verint Systems, Plantronics, Intuit, Oracle, Digital Hands, Sophos PLC, Amdocs, SonicWall, Ultimate Software, F5 Networks, ADC Communications, Hitachi)
SAN DIEGO, CA, July 6, 2009 – The Service & Support Professionals Association (SSPA)—the largest and most influential association in technology services and support—has welcomed seven new members to its growing community, including Yahoo!, SeaChange International, Perceptive Software, Lynda.com, Openwave Systems, Sophos PLC, and Tellabs. And recognizing their continued strength and expanded visibility in the industry, 18 organizations have renewed their SSPA memberships, including SecureWorks, Vovici, Logitech, Spirent, Blue Coat Systems, Netezza, Verint Systems, Plantronics, Intuit, Oracle, Digital Hands, Sophos PLC, Amdocs, SonicWall, Ultimate Software, F5 Networks, ADC Communications, and Hitachi.

 


 

iPMO, Call Center Group, and Sigma Performance Solutions Join the Elite Expert Alliance Partner Program
SAN DIEGO, June 19, 2009 – AFSMI, SSPA, and TPSA--the three leading professional associations of the services and support industry--today announced the newest members to join the prestigious Expert Alliance Partner (EAP) program, which helps technology service organizations identify qualified solutions providers to meet their business needs. The newest businesses to join this elite program include iPMO, Call Center Group, and Sigma Performance Solutions.

 


 

Research Report by Top Service Associations Reveals Urgent Need for Increased Investment in Services Research and Innovation
San Diego, June 16, 2009 – Results from an industry survey focusing on services research and innovation, sponsored jointly by AFSMI, SSPA, TPSA, and the Service Research & Innovation Institute (SRII), demonstrate that a clear “services innovation imperative” is being confronted tepidly and tentatively, if at all, by most technology companies. The groundbreaking results of the survey are revealed in a just-released report titled The Services Innovation Gap: How Many Technology Companies Are Failing to Respond to Fundamental Challenges to Their Business Model.

 


 

AFSMI/SSPA/TPSA Vice President of Technology Research John Ragsdale Advocates Technology Services in Recent Industry Engagements
SAN DIEGO, CA, June 5, 2009 – John Ragsdale, vice president of technology research for AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—lent his expertise to several key recent industry events. Ragsdale served on the judge’s panel for two significant services awards and also provided commentary for recent podcast and Webcast events.

 


 

Google Joins the Service & Support Professionals Association
SAN DIEGO, CA – June 1, 2009 – The Service & Support Professionals Association (SSPA) has welcomed Google Inc. to its growing membership community. SSPA is the largest and most influential association in technology services and support.

 


 

Information Builders Draws on Expertise Gained through SSPA Certification to Deliver Top-Tier Service Team
San Diego, CA – June 3, 2009 – Information Builders, a leader in enterprise business intelligence software and a long-time member of the Service and Support Professionals Association (SSPA), has been announced as a finalist for “Customer Service Department of the Year” in the American Business Awards. This is the second year Information Builders has been a finalist for this prestigious award, given to honor the achievements and positive contributions of organizations and businesspeople worldwide. Information Builders credits its certification in SSPA’s Support Staff Excellence program for its finalist position for the award.

 


 

SSPA Welcomes New Members Lawson Software and Brocade; Keynote Systems, E4E, Aruba Networks, LanDesk, Ovid, Citrix Online, Canon, Eclipsys, Invensys Process, and Dell Computer Renew Memberships
SAN DIEGO, CA, May 29, 2009 – The Service & Support Professionals Association (SSPA) has welcomed Lawson Software and Brocade to its growing membership community. And recognizing their continued strength and expanded visibility in the industry, Keynote Systems, E4E, Aruba Networks, LanDesk, Ovid, Citrix Online, Canon, Eclipsys, Invensys Process, and Dell Computer have renewed their SSPA memberships.

 


 

Leading Technology Services Associations Deliver Wake-Up Call on the Future Direction of the Industry
SANTA CLARA, May 7, 2009, TECHNOLOGY SERVICES WORLD – Senior technology service executives were handed an historic challenge from J.B. Wood, president of AFSMI, SSPA, and TPSA,  that current service business models—including maintenance—are at severe risk, and that new service business models and new service value propositions are urgently needed to replace them.

 


 

"Breakthroughs in Service Economics" Theme Hits Home for Attendees of Technology Services World 2009
SAN DIEGO, May 6, 2009 – Technology Services World (TSW), held May 4-6 in Silicon Valley, proved once again to be the world's leading technology services event. The conference was presented by the three leading professional associations of the services and support industry�AFSMI, SSPA, and TPSA.

 


 

Call for Speakers Opens for Technology Services World Fall 2009, Las Vegas
SAN DIEGO, May 6, 2009 � As the curtains closed today at Technology Services World (TSW) Spring 2009, the premier conference event for services and support held May 4-6 in Silicon Valley, the Call for Speakers opened for the much-anticipated fall event�Technology Services World Fall 2009. Co-hosted by AFSMI, SSPA, and TPSA�the three leading associations of the technology services and support industry�the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.

 


 

Jeff Howe, Author and Contributing Editor of Wired Magazine, Captivates TSW Conference Audience with Keynote on "The Power of the Crowd"
SAN DIEGO, May 6, 2009 – Technology Services World (TSW) 2009, the premier conference event for services and support held May 4-6 in Silicon Valley, closed on a high note with a compelling keynote discussion from Jeff Howe, contributing editor of Wired Magazine and author of Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business.

 


 

Avaya, Cisco CBG, Cisco Systems, Digital Hands, EMC, Netezza, Riverbed Technology, Symantec, and Xerox Awarded Spring 2009 SSPA STAR Awards for Best Practices
SAN DIEGO and SANTA CLARA, Calif., May 6, 2009 � The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today announced that Avaya, Cisco CBG, Cisco Systems, Digital Hands, EMC, Netezza, Riverbed Technology, Symantec, and Xerox were named winners of the 2009 SSPA STAR Awards for Best Practices.

 


 

Attendees Offered Platform to "Hear and Be Heard" at Technology Services World 2009
SAN DIEGO, May 5, 2009 – A variety of panel sessions were included on today's agenda at Technology Services World 2009 (TSW), the three-day technology services conference being held May 4-6 in Silicon Valley. Co-hosted by AFSMI, SSPA, and TPSA�the three leading professional associations of the technology services and support industry�TSW conveys late-breaking developments, industry trends, and tried-and-true solutions to today's toughest services challenges.

 


 

Attensity, Citrix Online, ISOdx, nGenera and RightNow Honored as Recognized Innovators by AFSMI, SSPA, and TPSA
SAN DIEGO and SANTA CLARA, Calif., May 5, 2009 – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA) today announced the winners and finalists of the Spring 2009 Technology Services Recognized Innovator program at the Technology Services World conference in Silicon Valley.