Global Services Technology Survey
How does your company compare to industry benchmarks?
TSIA’s Services Technology Survey is the only available source of actual industry data for adoption, planned spending and satisfaction across 24 categories of technology used by service organizations in the Americas, Europe and the Middle East, and Asia Pacific.
What can this survey offer you?
- Compare your rate of technology adoption with industry peers.
- Illustrate where you may be losing a competitive edge due to lack of automation or technology sophistication.
- Shortcut your next search for a tool or platform by starting with a list of “best fit” solutions.
The Results
The first 50 people to complete the survey will receive a US$5 Starbucks gift card. Everyone who completes the survey will be sent a copy of the resulting research in May.
The 2012 Services Technology Survey will cover:
- SUPPORT SERVICES: All the tools used to support customers, including incident management, knowledgebases, multi-channel tools and web collaboration.
- FIELD SERVICES: Technology used to automate the field service process, including mobility, scheduling and dispatch, and parts logistics and warehousing.
- PROFESSIONAL SERVICES: Professional Services Automation (PSA) platforms to manage PS resources, projects and performance.
- EDUCATION SERVICES: The various tools used to deliver customer training, including Learning Management Systems (LMS) and Learning Content Development (LCD).
In addition to these technology categories, the survey also tracks tools used across service lines, including Customer Relationship Management (CRM), social media and online communities, and reporting and analytic platforms. The survey also includes questions regarding the use of third party service providers/outsourcers.
The survey will take less than 15 minutes of your time. Your answers are completely confidential and will only be reported in aggregate.